FAQ
Frequently asked questions
We've collected answers to 50 questions about Kommo implementation, audit, support and licenses. Can't find yours — ask us on Telegram.
CRM Implementation · 10
CRM implementation is the process of setting up and configuring a CRM system to manage leads, customers, and sales processes.
The process usually includes business analysis, system configuration, integrations, automation setup, and employee training.
CRM implementation typically takes from one to four weeks depending on the complexity of the project.
The cost varies depending on system complexity, number of users, and required integrations.
Yes, CRM systems are widely used by small businesses to manage leads and automate sales processes.
Typical integrations include website forms, messaging apps, email services, and telephony systems.
Yes, employee training is essential to ensure the team uses the CRM system efficiently.
Yes, modern CRM systems allow automation of lead management, task creation, and customer communication.
Common mistakes include poor pipeline setup, lack of automation, and insufficient employee training.
Successful implementation results in improved lead management, better sales tracking, and increased team productivity.
CRM Audit · 10
A CRM audit is a detailed analysis of your CRM system to evaluate how effectively it supports sales, marketing, and customer management processes.
A CRM audit helps identify configuration issues, inefficient workflows, and missed automation opportunities that may be slowing down your sales team.
A CRM audit usually includes reviewing pipelines, automation rules, integrations, data quality, and user activity inside the CRM system.
Most companies perform a CRM audit once or twice a year to ensure their system is aligned with business processes.
Yes, a CRM audit can identify bottlenecks in the sales pipeline and help optimize processes that directly impact sales conversion.
A CRM audit can detect misconfigured pipelines, duplicate leads, broken integrations, and inefficient automation workflows.
Depending on the complexity of the system, a CRM audit usually takes from several hours to a few days.
Yes, most CRM audits can be performed remotely with secure access to the CRM system.
After the audit, companies receive recommendations for improving CRM performance, automation, and data structure.
Yes, even small businesses benefit from CRM audits to ensure their sales processes are optimized.
Sales Automation · 10
Sales automation uses software tools to automate repetitive tasks such as lead assignment, follow-ups, and data entry.
CRM systems automate workflows like lead distribution, task creation, and communication with prospects.
Sales automation can manage lead capture, follow-ups, pipeline updates, and customer notifications.
By eliminating manual tasks, sales teams can focus more on closing deals and building customer relationships.
Yes, automation ensures timely responses to leads and consistent follow-up processes.
Automated lead management allows CRM systems to capture, assign, and track leads automatically.
Yes, sales automation helps small teams manage leads efficiently without hiring additional staff.
Sales pipeline automation automatically moves deals between stages based on actions or triggers.
Yes, CRM systems can send automated emails, messages, and reminders to prospects.
Sales automation tools include CRM systems, messaging integrations, and workflow automation platforms.
CRM Support · 10
CRM support includes technical assistance, system maintenance, and optimization services for CRM platforms.
CRM support helps ensure the system works smoothly, integrates correctly, and adapts to business changes.
CRM support typically includes troubleshooting, system updates, integrations, and automation improvements.
Yes, CRM systems can be continuously improved as business needs evolve.
Most technical issues can be resolved within hours or a few days depending on complexity.
Yes, ongoing support helps small businesses maintain efficient CRM processes.
Yes, CRM support specialists can improve automation and workflow efficiency.
CRM support teams can diagnose and fix integration issues quickly.
Yes, many CRM support services include onboarding and training for new team members.
Businesses can request CRM support from their CRM provider or certified integration partners.
Subscription & Licenses · 10
A Kommo subscription provides access to the CRM platform and its features for managing leads and sales pipelines.
The cost of Kommo CRM depends on the selected plan and the number of users.
Kommo offers several pricing tiers designed for small teams, growing businesses, and large sales departments.
Yes, Kommo usually offers a free trial period so businesses can test the platform before purchasing.
Kommo CRM supports teams of various sizes, from small startups to large sales departments.
Yes, users can upgrade their subscription plan at any time as their business grows.
Yes, Kommo integrates with messaging platforms, websites, and various business tools.
Yes, Kommo is designed to manage conversations from messaging platforms such as WhatsApp and Instagram.
Subscriptions can be renewed through the Kommo billing system or through certified partners.
Yes, Kommo CRM is widely used by startups and small businesses to manage leads and automate sales.